Customer Service Executive

Job Summary

As a Customer Service Representative in the seafreight industry, you will deliver exceptional service by managing customer inquiries,coordinating shipments, resolving issues, and ensuring compliance with industry regulations to enhance customer satisfaction.

Responsibilities

• Serve as the primary contact for seafreight customers, managing inquiries via phone, email, and chat promptly and professionally.
• Coordinate shipment logistics by collaborating with internal teams, overseas offices, and third-party vendors to ensure timely and accurate delivery.
• Provide accurate quotes and booking confirmations to customers and overseas offices to facilitate smooth transactions.
• Track and trace shipments, delivering timely updates to customers to maintain transparency
• Resolve customs, documentation, and shipment delay issues by applying problem-solving skills to minimise disruptions.
• Prepare and verify shipping documentation, including bills of lading and invoices, to ensure regulatory compliance.
• Collaborate with operations teams to meet specific customer requirements and improve service delivery.
• Maintain detailed records of customer interactions and update accounts to support effective communication and follow-up.
• Continuously update knowledge of seafreight industry regulations, procedures, and documentation to ensure compliance.
• Adhere strictly to company policies and regulatory requirements to uphold operational standards.
• Demonstrate a positive and professional demeanour in all customer and coworker interactions to foster a supportive environment.

Preferred competencies and qualifications

• Diploma or equivalent educational qualification; some college coursework preferred.
• Entry Level are welcome to apply.
• Prior customer service experience in the seafreight industry preferred.
• Proficiency in Microsoft Office and basic computer skills.
• Knowledge of seafreight industry regulations, procedures, and documentation requirements preferred.
• Strong verbal and written communication skills tailored to customer service contexts.
• Creative problem-solving skills to effectively address customer issues.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Customer-centric mindset with a passion for delivering excellent service.