Customer Service Executive

Key Responsibilities

● Handle customer enquiries, sales support requests, and quotation preparation for air freight shipments.

● Manage import, export, cross-trade, oversized cargo, and cross-border trucking enquiries and arrangements.

● Coordinate with internal departments, customers, overseas agents, operations teams, and internal departments to ensure smooth shipment execution.

● Liaise with carriers, airlines, agents for booking and shipment updates.

● Prepare competitive pricing, RFQs, and freight solutions based on customer and project requirements.

● Ensure timely and accurate completion of shipping documents, reports, and customer records.

● Support key accounts by responding to service requests and resolving shipment-related issues promptly.

● Handle customer complaints professionally and provide effective solutions

● Maintain service quality and customer satisfaction by following standard procedures and preventing recurring issues.

● Perform other duties as assigned.

Requirements

● Minimum Diploma with 2 years of relevant experience in freight forwarding, logistics, customer service, or sales support.

● Knowledgeable of air freight, import, export, or cross-trade shipment procedures.

● Good communication skills with a customer-focused attitude.

● Able to work independently and as part of a team in a fast-pace

• Grow your career with a role that provides stability, development, and opportunities for advancement.

Note: Direct Hire Only. Recruitment agencies will not be entertained.