Customer Service Executive | Thane,Mumbai
Job Location: Thane, Manpada
Immediate-30 days of Joining
6 Days of working (Mon-Sat), General Shift
Permanent Role, Start-up Culture
1. Handle Customer Inquiries: Respond to customer calls,
emails, and chats in a timely and professional manner.
2. Resolve Customer Issues: Troubleshoot and resolve
customer complaints, concerns, and issues promptly and efficiently.
3. Provide Product/Service Information: Educate customers on
product features, benefits, and usage.
4. Process Customer Requests: Handle customer requests, such
as order cancellations, returns, and exchanges.
5. Maintain Customer Records: Update customer information
and interaction history in our CRM system.
6. Collaborate with Internal Teams: Work with sales,
marketing, and operations teams to resolve customer issues and improve overall
customer experience.
7. Meet Performance Targets: Achieve customer satisfaction,
first-call resolution, and other performance targets.
Requirements
1. Education: High school diploma or equivalent required;
degree in a related field (e.g., customer service, communications) preferred.
2. Experience: 1-2 years of customer service experience,
preferably in a call center or customer-facing environment.
3. Skills:
1. Excellent
communication, listening, and problem-solving skills.
2. Strong customer
service and conflict resolution skills.
3. Ability to work
in a fast-paced, dynamic environment.
4. Proficiency in
CRM software and Microsoft Office applications.
5. Fluency in
English (written and verbal); additional language skills a plus.
Benefits
What We Offer:
1. Competitive Salary: Based on experience and performance.
2. Benefits: Health insurance, paid time off, and
opportunities for career growth and development.
3. Training: Comprehensive training program to ensure your
success in the role.
If you're passionate about delivering exceptional customer
experiences and are looking for a challenging and rewarding role, please submit
your application, including your resume and cover letter.