CUSTOMER SERVICE EXECUTIVE
Company Overview
TIC Traffic International Consortium (S) Pte Ltd is led by experts with 20+ years in air and ocean freight forwarding. We serve high-tech, aviation, aerospace, and e-commerce sectors, handling sensitive, dangerous, and valuable cargo with seamless port-to-door services from our Changi Airfreight Centre base.
Job Summary
Join TIC Traffic International Consortium as a Customer Service Executive to deliver exceptional service in airfreight logistics, managing bookings, documentation, shipment tracking, and customer issue resolution within a dynamic team environment.
Responsibilities
- Manage customers’ airfreight enquiries and process bookings accurately to ensure smooth shipment flow
- Coordinate effectively with airlines, overseas agents, and internal operations teams to facilitate timely cargo movement
- Prepare and verify shipping documentation to comply with regulatory requirements and company standards
- Track shipments proactively and provide customers with timely, accurate status updates
- Resolve customer issues promptly by investigating concerns and delivering clear, effective solutions
- Maintain accurate operational records and support daily logistics activities to enhance service quality
Preferred competencies and qualifications
- Diploma or equivalent qualification
- Experience in airfreight, freight forwarding, or logistics
- Proficiency in Microsoft Office applications
- Strong communication and interpersonal skills demonstrated through effective customer interactions
- Ability to work independently and collaboratively within a team
- Positive attitude with demonstrated problem-solving skills in customer service contexts
Other Information
What We Offer
- Competitive salary and benefits
- Opportunities for career growth and development
- Friendly and supportive working environment
- Training and professional development
- Only Singaporean & PR