Customer Service Executive

We are looking for enthusiastic and dedicated Customer Service Executive to join our growing team.

Support customer inquiries and troubleshoot complaints via various means (Emails/ Calls/ WA) in a timely manner
Schedule arrangement for after sale servicing works & follow up through reminder calls or email.
Review the service/maintenance reports and verify all findings, risks and recommendations.
Respond to customer inquiries on repairs, spare parts and other services.
Offering and sales of repairs, retrofits & spare parts.
Provide prices and prepare quotes for customers.
Update and maintain accurate records of customer interactions / databases.
Proactively monitor customer’s orders and resolve issues before it becomes critical.
Work collaboratively with other internal departments to deliver customer’s request(s).
Build, maintain good relationship with our customers and suppliers and ensure high customer satisfaction.

Job Requirements:

At least 1 years related working experiences in fast pace industry
Excellent communication and interpersonal skills
Able to speak proficiently in different language particularly in Mandarin would be added advantage
Strong problem-solving, analytical and multi-task skills
Ability to work independently and as part of a team

We offer competitive salary package based on experience.

See also