CUSTOMER SERVICE EXECUTIVE

* Handle customer enquiries and provide professional support for shipping and freight forwarding services.

* Coordinate import and export shipments with shipping lines, freight agents, transporters, and overseas partners.

* Prepare and process shipping documents, including shipping instructions, Bills of Lading, invoices, and related documentation.

* Monitor shipment schedules and provide timely updates to customers.

* Coordinate with internal operations teams to ensure smooth cargo movement and delivery.

* Handle customer feedback and resolve service-related issues efficiently.

* Maintain accurate shipment records and customer information.