Customer Service Executive

We are seeking a motivated and enthusiastic Customer Service Executive to join our dynamic team in the Delhi-NCR region. The ideal candidate will be responsible for providing exceptional customer service in the hospitality and travel sectors. This role is perfect for fresh graduates looking to start their career in customer service and the BPO industry. Key Responsibilities: - Handle customer inquiries related to hotel bookings, reservations, and ticketing processes. - Utilize GDS systems such as Amadeus and Galileo to assist customers effectively. - Provide information about travel packages, hotel amenities, and services to enhance customer experience. - Resolve customer complaints and issues in a timely and professional manner. - Collaborate with team members to ensure a seamless customer experience. - Maintain accurate records of customer interactions and transactions. Required Skills: - Strong communication skills, both verbal and written. - Familiarity with hotel booking systems and processes. - Ability to work in a fast-paced environment and handle multiple tasks. - Customer-oriented mindset with a passion for delivering excellent service. - Basic knowledge of BPO operations and international customer service standards. - A degree in Hotel Management or related fields is preferred but not mandatory for fresh graduates. If you are a fresher graduate with a keen interest in customer service and the hospitality industry, we encourage you to apply and become a part of our team. This is an excellent opportunity to gain valuable experience and grow your career in a supportive environment.