CUSTOMER SERVICE EXECUTIVE – VOICE PROCESS
Posted Updated
Summary
We are seeking a dedicated Customer Service Executive to manage voice-based support operations for clients in the US and Canada. This role is pivotal in ensuring high-quality client interactions, resolving inquiries efficiently, and maintaining strong customer relationships. The position demands a professional who can navigate complex service scenarios while consistently meeting productivity and quality benchmarks within an international voice environment.
Responsibilities
- Manage inbound and outbound voice calls for US and Canadian markets, addressing customer queries with professionalism and accuracy.
- Utilize strong problem-solving abilities to resolve technical or service-related issues promptly.
- Oversee customer relationship management activities to foster loyalty and satisfaction.
- Monitor and adhere to quality and productivity targets to ensure operational excellence.
- Maintain comprehensive records of customer interactions and support tickets.
- Deliver clear and effective communication in English to diverse international clientele.
Requirements
Requirements:
- Proven experience in US or Canada-based voice processes.
- Demonstrated proficiency in customer relationship management and support functions.
- Strong command of English communication skills suitable for international interactions.
- Ability to handle high call volumes while maintaining accuracy and efficiency.
- Competence in managing queries and ensuring timely resolution.
- Track record of meeting or exceeding quality and productivity metrics.
- Solid problem-solving capabilities to address customer challenges effectively.