Customer Service Executive (Warehouse) 5.5-Day Work
Job Descriptions
Lead and manage customer service team under Customer Service Manager
Create and manage project task list and tracker
Train customer service members on project-based approach
Facilitate monthly KPI meetings and perform presentation pitches to customers
Initiate and manage continuous improvement activities
Support data processing and analysis on inventory data and transaction data
Prepare relevant documents and participate in customer audit with operation team and quality team
Receive escalations from existing customers and conduct second-level fire-fighting upon receiving complaints
Compile relevant specification with operation team for any purchasing or sourcing
Communicate and liaise with relevant vendors for any operational supply and equipment
Job Requirements
Proven experience in customer service or a customer facing role within contract logistics
3 to 5 years' experience as a warehouse customer service executive under any global contract 3PL logistics
Able to analyse customer requirements and discuss with internal team
Mature, self-motivated and able to work independently
Basic knowledge and experience on warehouse management systems and documentation
Able to speak, read and write English for direct communication with customers and appointed vendors
Experience on documentation such as checklists, temperature and RH reports
Able to compile KPI reports periodically
Able to verify billing reports to customers and service agreements