Customer Service Executive (Work in Loyang, SAP, Friendly Environment) AWS + VB

Job Responsibilities:

• Prepare sales quotations based on customer and sales team requirements.
• Liaise with international customers and external logistics partners on order, delivery and shipment-related matters.
• Process customer orders accurately and follow up on delivery schedules, including system project orders, purchase orders, sourcing and logistics coordination.
• Coordinate shipment release for picking and packing, and liaise with freight forwarders to arrange collection.
• Support Field Service activities, including service order processing and billing coordination.
• Liaise with customers and internal quality teams to coordinate the resolution of quality-related issues and complaints.
• Monitor and update equipment and spare parts lead times.
• Follow up on incoming shipments, including equipment parts and system project-related materials.
• Provide general administrative and operational support, including ad-hoc activities as required.

Key Performance Areas:

• On-Time Delivery: Ensure customer orders are processed and delivered according to agreed or requested timelines, while maintaining accurate delivery dates.
• Order Accuracy: Ensure customer orders are entered accurately, including Incoterms, payment terms and applicable MTS/MTO requirements.
• Material Management: Ensure accurate material and part-number extensions in the system.
• Timely Invoicing: Prepare and issue invoices within two working days after delivery, taking relevant Incoterms such as DAP into consideration.
• Quality Management: Coordinate promptly between customers and internal quality teams to address and follow up on quality-related matters.

Job Requirements:

• Diploma or Degree in Business & Administration.
• With 3 - 5 years of experience in customer service, order management, sales administration, logistics coordination or a related field.
• Experience liaising with international customers and supporting cross-border business operations.
• Working knowledge of SAP; experience with order processing or ERP systems is advantageous.
• Proficient in Microsoft Office, particularly Excel.
• Good understanding of international payment terms and Incoterms.
• Able to work independently, manage priorities and handle operational matters in a timely manner.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

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