Customer Service Experience Specialist (m/f)

About this Position What you´ll do Manage customer interactions as a key point of contact and deliver a high-quality customer experience Handle Order-to-Cash and customer service activities, including orders, enquiries and customer cases Build strong customer relationships, collect feedback and support customer satisfaction Maintain accurate customer and case data in CRM systems and ensure timely follow-up Collaborate with Sales, Supply Chain, CSX and other internal partners to meet customer needs Contribute to continuous improvement, process efficiency and customer experience initiatives Manage priorities and own workload to ensure quality and timely execution