Customer Service Expert - German Speaking
To achieve the objectives of our growing site in Liverpool we are looking for ambitious and experienced Multi-Lingual Customer Service Experts to join one of our automotive campaigns for a multi-purpose 4x4 brand.
Your Responsibilities:
- Providing personalised and inspiring customer experiences that bring the brand to life in a ‘sales through service’ approach via phone, email, chat and potentially social media
- Engaging with customers to gain a full personal understanding of their requirements
- Covering an expanding scope of services to support customers across the full customer journey
- Managing customer interactions involving stakeholders from the partner network
- Developing a deep understanding of vehicles and services and their benefits for customers’ work, adventure or outdoor life
- Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
- Providing feedback for ongoing improvement of processes
- Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry
- A passion for 4x4 in combination with a customer-centric mindset
- Excellent verbal and written communication skills in German as well as in English.
- Strong communication skills with the ability to tailor information to individual customer needs
- Good social and interpersonal skills
- Good listening and problem-solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
- Enjoys working in a start-up environment with dynamic changes to the process landscape
- Team player with a positive approach and drive to take responsibility for resolution of customer issues
- Experience in using CRM tools and MS Office applications
Working a shift rota within the Operational Hours: Monday – Friday 8.00am – 4.00pm
Your future job location offers you:
- Flexible work time options, hybrid home/office based working options, benefits and services,
- Employee discounts, room for creativity and centrally city based location.