CUSTOMER SERVICE (FREIGHT FORWARDING)

Open 27d

CUSTOMER SERVICE OFFICER (FREIGHT FORWARDING)

Job Highlights

· Good Working Environment

· Career Progression Opportunities

· 5 Days Work Week

Responsibilities

• Attend to customer, agent enquiries & complaints

• Carrier negotiation & booking

• Check sailing schedule and cargo status

• Arrange trucking and stuffing

• Prepare shipping documents for export & import (FCL, LCL , Cross Trade, Air Freight etc)

• Assist in bill of lading (BL), certificates of origin (COO), cargo insurance, PM4, SI, MSDS and other cargo acceptance documentation

• Co-ordinate & monitor shipment with carriers and clients

• Process custom clearance & permit if needed

• Send pre alert shipping documents & invoice to customer

• Liaise with accounts dept to make payment to carriers

• Verify vendor invoices with job no. to accounts dept for payment processing

• Reporting of cargo issues

• Support in all aspect of sales and operational activities

• Assist in job closing and billing when required

• General admin duties and other ad-hoc duties as assigned by the supervisor

Requirements

• At least Nitec/Diploma in Logistics/Supply Chain Management/Shipping or equivalent;

• Good communication and interpersonal skills to develop strong working relationships (both internal and external);

• Good problem-solving skills and able to work under pressure;

• Well-organized, willing to learn, able to work in fast pace environment;

• Able to work independently or in a team-based environment;

• Proficient in MS Office applications, Portnet, Customs Permit;

• At least 1 year of relevant experience in the import/export freight forwarding industry. Training is provided;

• Bilingual in English, Mandarin to liaise with mandarin speaking associates;

• Prior experience with freight/shipping customer service would be advantageous.

• Full-Time permanent position

Industry: Transportation / Logistics / Shipping

Benefits & Other Info: Medical claim, AWS, Regular hours: Mondays to Fridays 9-6pm, Business Attire, Others

See also