Customer Service / Front of House Manager
Looking for more than just a management position?
At Chick-fil-A Alpine Avenue, we believe leadership is about serving others, developing future leaders, and creating an environment where people can thrive both personally and professionally. We're looking for a Customer Service Manager to oversee our hospitality team in the front of house who can lead with humility, inspire excellence, and help drive the success of our restaurant through strong leadership and operational execution.
This role is ideal for someone who enjoys building teams, coaching leaders, solving complex challenges, and creating an exceptional experience for both guests and team members.
Pay: $18-$24/hr based on availability and experience
What Makes Our Team Different?
Closed every Sunday
Direct mentorship from senior leadership
Leadership development and growth opportunities
Clear pathway for advancement
Health and dental insurance with employer contribution
Meals provided during shifts
Positive, team-focused culture
Locally owned and operated
Leaders who genuinely invest in people
Access to Bi-Annual Scholarships at up to $3,000 per year
Our Culture
At Chick-fil-A Alpine Avenue, we strive to put others first and create a workplace where people feel valued, challenged, and supported.
We look for leaders who embody:
Leadership
Integrity
Humility
Grit
Teamwork
We believe in serving our guests, developing our people, and creating a positive impact in our community every day.
Who Thrives Here?
The most successful Managers are:
Servant-minded leaders
Strong communicators and relationship builders
Highly organized and accountable
Calm and decisive under pressure
Passionate about coaching and developing others
Results-driven while remaining people-focused
Committed to operational excellence
Adaptable, coachable, and growth-oriented
Able to inspire and influence teams through positive leadership
What You'll Do
As a Customer Service Manager, you'll play a key role in the leadership and success of the restaurant by overseeing operations, developing leaders, and helping execute the vision of the business.
Responsibilities include:
Leading restaurant operations and ensuring excellence during assigned shifts
Supporting and developing Shift Leaders and Team Members
Coaching and holding team members accountable to Chick-fil-A standards
Managing daily operational execution, labor, productivity, and guest experience
Maintaining high standards for food quality, hospitality, cleanliness, and safety
Identifying opportunities for operational improvement and implementing solutions
Assisting with hiring, onboarding, training, and leadership development
Helping drive team engagement, culture, and retention
Resolving guest concerns and operational challenges with professionalism and urgency
Partnering with senior leadership to achieve business goals and objectives
Leading by example through servant leadership, professionalism, and a strong work ethic
Position Details
Full-Time
Flexible Scheduling
Evening, and Saturday Availability Required. Day time availability preferred.
Qualifications
3-5+ years of restaurant, hospitality, retail, or leadership experience preferred
Previous management or supervisory experience strongly preferred
Proven ability to lead teams and achieve performance goals
Strong communication, coaching, and conflict-resolution skills
Ability to thrive in a fast-paced environment
Strong organizational and time-management skills
Ability to analyze situations, make decisions, and solve problems effectively
Flexible availability, including evenings, Saturdays, and holidays
Alignment with Chick-fil-A's values, mission, and culture
Before You Apply
This position is for someone who wants to make a lasting impact through leadership. If you are passionate about developing people, creating exceptional guest experiences, and helping build a culture of excellence, we'd love to meet you.
Qualified candidates will be contacted within 1-3 business days of applying. Please do not contact the store directly regarding your application.
About
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.