Customer Service Front Office Team Lead

About this Position This position offers the opportunity to lead customer service operations while driving operational excellence and customer satisfaction. You will collaborate closely with customers, sales teams, and cross-functional stakeholders to ensure seamless order management, optimize service processes, and contribute to continuous improvement initiatives across the organization. What you´ll do Manages the CS Front Office team to ensure all operational requirements are met Ensures all day-to-day customer related activities comply operational and current business standards Optimizes people, resources and technologies within the team to ensure compliance with the business standards Evaluates and improves regional CS Front Office performance, provides recommendations to enhance organizational performance Manages orders from creation to invoicing, including customer negotiations, export documentation, invoice disputes and customer complaints Ensures customer service teams operate in compliance with SHE regulations Systematically develops teams and talent in respective Customer Service organisation Ensure customer and sales interaction of CS team and lead projects initiatives to drive efficiency and customer satisfaction