Customer Service Gaming Associate
Summary
Oversee casino operations in Manteca, CA, verifying game fairness, managing chips, and ensuring regulatory compliance while delivering high-energy customer service during late-night shifts.
Level Up Your Summer!
If you thrive in high-energy environments and love a challenge, Knighted is the place to be. As a Gaming Associate, you’ll be at the center of the action, using your knack for numbers and keen attention to detail. This is a full-time, hands-on opportunity perfect for driven individuals who want to stay sharp and grow professionally. Make your hustle count and build your future with us.
As a Gaming Associate, your role involves close collaboration with casino personnel and dealers, encompassing tasks like handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You'll help foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues through effective teamwork with the casino staff.
Locations: Manteca, CA
Pay Rate: $20 - $22 per hour (the additional $2/hour is for late-night shifts)
Work Schedule: Full-time only. 4 days per week, 10 hours per shift.
Weekend Requirement: Friday, Saturday, and Sunday availability is required.
Shifts: Be prepared to work late-night and overnight hours.
Training Schedule: M - F, 10 am - 6 pm in Manteca
Want to see the Gaming Associate role in action? Click here to watch a video. If the link doesn’t open, you can also find it by searching Gaming Associate on YouTube.
Please note: submitting an application allows you to be considered for any of our locations across California. To streamline the process and avoid duplicates, please submit only one application.
Qualifications
- Must be 21 years of age or older
- Authorization to work in the U.S.
- Proficient in mental math (addition, subtraction, multiplication, and division)
- Open availability for the casino's 24/7 hours of operation
- Ability to pass a lifetime background check, credit check, and drug screen for state licensure
Physical Requirements
- Able to sit or stand at a gaming table for 3 to 4 hours at a time
- Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
- Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
- Able to see, speak, and hear clearly during gameplay
- Has necessary vision capabilities: close, distance, color, peripheral, and depth perception
- Comfortable with direct communication and giving corrections when needed
- Able to stay focused and manage stress effectively in fast-paced, high-pressure environments
Why Join Knighted?
- Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job. You’ll also have the chance to connect with our corporate team and start building your network from day one!
- Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation. Your commitment to excellence is the driving force behind your growth, and we're excited to stand by you every step of the way, supporting your journey to financial success through continuous learning and skill development.
- Robust Benefits: Access to an extensive benefits package, including 401(k), student loan assistance, fully-covered health insurance, vision and dental plans, and paid time off.
- Employee Perks: Team activities, ability to work on multiple games, and opportunities for growth.
- Community Engagement: Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference—both inside and outside the casino!
- Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required!
- Career Advancement: Progress into leadership roles; many of our current leaders started as Gaming Associates.
Interview Process
In our interview process, we aim to ensure each person that joins the team is the right fit for Knighted and will provide ample information for you to assess if Knighted is the right fit for you. The process for this role is as follows:
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Initial Interview - 30 Minutes
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Final Interview - 30-45 Minutes
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Orientation - 3-4 Hours
As published by greenhouse · 21 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (5)
- Preferred First Name optional
- What city do you currently live in?
- Have you ever visited a California casino? If so, which one(s) and how frequently?
- If you selected "other", "referred by Knighted employee" or "word of mouth", please specify (ex: name of Knighted employee): optional
- If yes, please specify below optional
Pick from a list (15)
- Are you 21 years of age or older, or turning 21 in the next 3 weeks?
- Are you able to work full-time?
- Are you able to work weekends?
- This role involves regular use of mental math (ex. 75+30, 250x3, 450/2 ) in a fast-paced environment. Which best describes your comfort level with this kind of math?
- Have you ever worked in a casino or California card room?
- Have you ever worked for Knighted?
- Have you applied to work for Knighted before?
- If extended an offer of employment, would you be willing to undergo a background check for the purpose of state licensing?
- Are you authorized to work in the United States of America? Please note that we do not provide sponsorship for employment authorization at this time.
- How did you hear about this opportunity?
- Were you referred to this position by a Knighted employee?
- Do you consent to receiving text messages from us regarding your application & employment?
- By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice (https://tinyurl.com/knightedprivacypolicy) and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.
- Do you have any questions about the qualifications or the physical and mental requirements listed for this role?
- What pronouns do you prefer?
Written answers (1)
- What about this role interested you and made you want to apply?