Customer Service/Ground Operations Agent - PSC
Posted Updated
Summary
This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.
Visa Sponsorship Available
No
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Education Details: GED Equivalent
Certification: No
Years of Experience: Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred.
Valid/Unexpired Driver's License: Yes
• Must be at least 18 years of age and possess a valid driver’s license.
• Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
Preferred Requirements
• Basic computer skills; Knowledge of general office equipment.
• Must be people oriented, highly motivated with a positive and friendly attitude.
• Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations.
• Must be well groomed and adhere to dress code policy.
• Ability to work efficiently under time constraints.
• Must be at least 18 years of age and possess a valid driver’s license.
• Must be available to attend required training.
• TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.
Job Duties
• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Marshal in the planes and push back the aircraft.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Enforce safety/security measures and monitors safety sensitive zones Ensure FAA.
• Ensure Allegiant Air and airport regulations are followed.
• Other duties as assigned.
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement
Equal Opportunity Employer: Disability/Veteran
For more information, see
We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team.
Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Flight Benefits
Paid vacation, holidays, and sick time
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Flight Benefits
Sick time
As published by lever · 19 questions · 6 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Short answers (2)
- What is your Legal First Name?
- What is your Legal Last Name?
Pick from a list (11)
- Are you at least 18 years of age?
- Are you legally authorized to work in the United States?
- Will you now or in the future require employment-based visa sponsorship to work in the US? If, when your current work authorization expires, you may require employment-based visa sponsorship to continue working with Allegiant, please select ‘Yes.’ Examples of statuses that may require current or future sponsorship include, but are not limited to: H-1B, H-1B1, E-2, E-3, L-1, TN, O-1, F-1 (CPT, OPT, and STEM OPT), and J-1. Allegiant is unable to provide employment sponsorship now or in the future.
- What is the highest level of education completed? Do not include degrees that are in progress or with a future graduation date. optional
- Do you have a non-compete agreement or other legal written restrictions that would restrict you from performing work required in this role? If Yes - please provide a copy of the non-compete agreement or other legal written restrictions to your recruiter.
- Have you ever been employed by an Allegiant company, Sun Country, or through a Third Party Contractor Agency onsite?
- You should know that Allegiant does not employ a Substance Abuse Professional (SAP) as part of its DOT/FAA substance abuse testing program and therefore cannot accommodate any SAP-imposed return to duty requirements. If you have any such requirements in place from current or prior employment, you will not be eligible for employment at Allegiant in a safety sensitive role. optional
- Do you consent to Allegiant sharing your application and candidate information with Sun Country Airlines, an affiliated subsidiary of Allegiant Travel Company, for employment consideration? optional
- Collaboration starts with honest, upfront conversations. The hourly rate for this role is $17.13/per hour. Does that fit within your expectations?* optional
- Do you have a valid driver's license with no outstanding violations or suspensions?* optional
- Are you able to lift up to 75 lbs and push or pull up to 300 lbs? (Example: Assisting customers in a wheelchair)* optional
Written answers (6)
- Please include your completed degree program and school name for verification purposes. (Example: B.S. in Business Administration, UNLV). If you selected “High School Diploma or GED,” enter your high school name.
- In the last 10 years, have you ever been involuntarily terminated or asked to resign your employment? If Yes - please explain below | If No - please answer N/A.
- Do you have recall rights to any airline role? If Yes - which airline? | If No - please answer N/A.
- Are you related to anyone who is currently working for Allegiant? If Yes - please list the name of the person(s) and their relationship to you. | If No - please answer N/A.
- Are you currently employed by another airline, airport service provider, or aviation-related organization? If yes, please provide the name of the employer, your current role, and confirm that Allegiant Air will be your primary employer if an offer is extended. optional
- What is the earliest date you are available to start? optional