Customer Service

• The ability to provide excellent Customer Service
• Providing service and resolution to product problems by translating the customer's complaint, determining the cause of the issue at hand, selecting and explaining the best solution to solve it, prioritizing correction or adjustment, and following up to ensure resolution
• Update internal database with every customer transaction
• Maintain documentation regarding the outcome of all activities through data entry relating to calls, emails, faxes, and mail.
• Answer Incoming telephone calls regarding all aspects of our business while maintaining a courteous and cooperative attitude with all customers.
• Receive and process all phone and online orders
• Follow up and make scheduled call backs to customers where necessary
• Keyboard and Advanced PC Knowledge required
• Identify and escalate priority issues
• Maintain proficiency in programs, products, and/or platforms assigned
• Accurately process transactions using a CRM software
• Stay up to date with system and products information, changes and updates

• 2-3 years call center support and/or customer service experience
• Able to type 40 words per minute
• Enjoys working with customers and delivering exceptional customer service
• Determination related to grow their own skills
• Proficient computer skills, specifically working with Windows and Microsoft office
• Self motivated (Willing to do what it takes to get the job done right)
• Contributes to team effort by accomplishing related results as needed
• Exemplary Attendance and Punctuality
• Retains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Maintain stable performance under pressure or opposition handling stress in a manner that is acceptable to others and to the organization.

Compensation

• Home City Inc offers a competitive salary
• Generous benefits package
• Casual dress
• Rapid learning and growth opportunities
• Quarterly bonus eligibility
• Health benefits package
• Vacation, holiday and sick pay
• Generous wholesale discounts
• Quarterly bonus eligibility.

This is a great time to join our organization, well established home textiles leader.

We thank you for your interest in Home City Inc and invite you to visit our website.

www.homecityinc.com

Please provide the following

• Resume

• Cover letter including your compensation requirements

• Examples of work

All candidates must be within local commuting distance of our Edison, NJ office.