Customer Service

About the role

Provide customer service to the Servigroup hotels portfolio, for both National and International clients, therefore language proficiency is of vital importance

What you'll do

Respond to customer concerns, questions, complaints, or requests via telephone, email, or live chat.

Investigate and resolve complaints regarding the establishment's services and policies.

Keep a record of the measures taken and the information obtained after speaking with the client.

Conduct market research, addressing customer concerns or resolving any conflicts.

Manage reservations via telephone

Respond to all comments that customers upload to social networks using technological tools

What we're looking for

Candidate profile

Excellent communication skills

Communicate clearly, both in writing and orally, for the purposes of informing and providing assistance to customers with their concerns, questions, complaints, needs, and requests.

Demonstrate a friendly personality, in order to interact positively with customers.

Be able to listen attentively to customers' concerns and complaints in order to provide them with the necessary help.

Remain calm when dealing with upset customers.

Have a vocation for service and demonstrate a professional and impeccable attitude on the phone.

Have the ability to work in a team.

Ability to work without supervision.

Problem solving:

Be able to resolve customer problems effectively and promptly.

Be courteous and patient when dealing with difficult customers.

Organized and able to manage time effectively:

Be able to perform several tasks at the same time in a dynamic and active environment.

Manage tight management times without failing to meet goals.

Detail-oriented:

Be able to stay focused when performing repetitive and monotonous tasks.

Proactive and achievement-oriented.

Minimum of one year of similar experience

Nice to have

Another language will be valued

Languages

English minimum B1 level