Customer Service - Hourly - Customer Service Clerk

Description
The Customer Service Clerk will perform various administrative and clerical tasks to support and promote efficient departmental operations. This position requires a candidate that delivers excellent service standards and maintains high organizational standards.

Responsibilities:

Processing product returns credits, debits, denials and maintaining supporting spreadsheets
Sorting, matching, and distributing of daily generated credit memos and supporting documentation
Reception support, including phone coverage and guest intake
Providing commercial invoice and export documentation for customer orders crossing international borders
Preparing and mailing invoices and statements daily
Maintaining files and records both physically and virtually so they remain updated and easily accessible
Monitor stock of office supplies (paper clips, stationery etc.) and report shortages
Various clerical data entry and periodic customer contact center support
Perform other office duties as assigned

Qualifications/Skills/ Requirements:

Proficient in PC business applications such as MS Office. Word and Excel experience is required.
Must be capable of using AS/400 based system, J.D. Edwards experience is a plus.
High degree of accuracy with numerical data entry
Strong written and verbal communication skills are required
Candidate must be team oriented with a stellar attendance record.
Self-motivated individual willing and able to take initiative as well as work in team environment
Ability to multi-task and perform tasks which analytical in nature
Knowledge of MRP systems preferred
Associate’s degree a plus

Direct Reports
This position does not supervise other employees

EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)