Customer Service / Inside Sales Representative - Industrial Distribution
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SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com
Are you looking for an opportunity to grow within a successful and expanding organization? Join SunSource, one of the nations leading distributors of hydraulics, pneumatics, filtration, and automation products and services. At SunSource, you’ll have access to a variety of career paths and the opportunity to be rewarded for your hard work and dedication.
We are currently seeking a high-energy Customer Service Representative (Inside Sales) to join our team and support both our outside sales team and valued customers. The Customer Service Representative is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.
Essential Functions
- Build and maintain strong relationships with customers and internal sales teams.
- Handle incoming customer inquiries via phone, email, and customer portals promptly and professionally.
- Enter customer orders into the ERP system with a goal of 100% accuracy.
- Prepare and enter quotes into the ERP system or shared directories.
- Assist customers in finding the right components using product catalogs, web-based resources, and internal tools.
- Expedite orders as needed to meet delivery commitments.
- Provide solutions in a team-oriented environment and support outside sales as required (quoting, expediting, customer visits).
- Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.
Experience, Education and Skills
- High School Diploma or GED required; Associate degree or higher preferred (especially in Fluid Power or Technical programs).
- 2+ years of customer service or inside sales experience, preferably in industrial distribution, manufacturing, or related industries.
- Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.
- Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems (experience with Trend is a plus).
- Strong analytical, mathematical, and mechanical aptitude.
- Excellent verbal and written communication skills.
- Ability to work both independently and as part of a team.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Calm under pressure, with sound judgment and decision-making abilities.
- Demonstrates integrity, professionalism, and ethical standards.
We Offer
- Competitive compensation plan
- Medical, dental, vision, and 401(k) benefits
- Paid vacation and holidays
- Tuition reimbursement and ongoing training opportunities
- A national distributor with a local presence, representing quality manufacturers
- A collaborative team environment that encourages professional growth and development
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy
As published by lever · 8 questions
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other website
Short answers (2)
- What is your desired annual salary or hourly rate of pay?
- If you were referred by a current employee, who referred you? optional
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- Are you over the age of 18? optional
- Do you currently require this company’s immigration sponsorship for work authorization in order to onboard and work with this company? This includes if you require support for H-1B (including transfer, amendment, extension, and/or annual quota/lottery), H-1B1, O-1, E-3, TN, F-1 STEM, F-1 CPT, or similar. optional
- In order to maintain your continued ability to work, will you in the future require this company’s immigration sponsorship for work authorization? This includes if you will in the future require support for H-1B (including transfer, amendment, extension, and/or annual quota/lottery), H-1B1, O-1, E-3, TN, F-1 STEM, F-1 CPT, or similar. optional
- Were you referred by a current employee? optional
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- APPLICANT STATEMENT: I certify that all information I have provided in order to apply for and secure work with SunSource ("the employer") and it's affiliate companies is true, complete and correct. I understand that the employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, provincial, or federal law.If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. I understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered. I understand this application does not constitute an agreement or contract for employment for any specified period or definite duration. optional