Customer Service Intern CL4

The primary objective of this internship is to support the customer service teams in delivering excellent service to our customers by delivering efficient and cost-effective solutions. Interns are expected to collaborate effectively with customer services colleagues and colleagues in other areas of the business to help increase internal efficiencies and provide significantly improved service quality.

• Liaise with customers to provide high quality customer experience via telephone, live chat, emails and cases.
• Work closely with customers to support their enquires, understand their needs and proactively provide solutions.
• Support customers in the planning of new business in cooperation with the sales team.
• Handle shipment related internal & customer exceptions.
• Complete urgent Bill of Lading amendments accurately and in a timely manner.
• Complete Bill of Lading release requests using the correct processes.
• Ensure cost recovery for exceptional cost items in a timely manner.
• Prevent revenue leakage by ensuring timely communication with customers and follow up on additional services.
• Ensure timely provision of operational services in conjunction with other departments.
• Build expertise in all topics related to shipping documentation.
• Follow standard operating procedures and new process requirements as and when communicated.
• Demonstrate a thorough understanding of the department’s Key Performance Indicators and proactively strive to achieve them.

• A strong desire to learn and develop new and existing skills.
• A commitment to delivering excellent customer service.
• Good verbal and written communication skills.
• A team player with a sense of personal responsibility and accountability.
• The ability to work proactively in a structured, organized and analytical manner.
• Capable of working with multiple systems and supportive of digital transformation.