Customer Service
About JOVEN Electric
Established in Malaysia in 1983, JOVEN Electric is a home-grown water heater and home appliance brand with a presence across Southeast Asia.
JOVEN Electric (S) Pte Ltd was established in Singapore in 1995. Our Singapore office is located at Ubi Techpark, 10 Ubi Crescent.
We are looking for a responsible and customer-oriented Customer Service Officer to join our Singapore team. You will play an important role in supporting our customers from product enquiries through to after-sales service and service appointment coordination.
This is an office-based position with regular working hours and no shift work.
Key Responsibilities
Handle customer enquiries and after-sales service requests via phone, WhatsApp and other communication channels.
Arrange and coordinate service appointments with customers and service technicians.
Process customer orders, service requests and related documentation accurately.
Provide customers with basic product, warranty and service information.
Follow up on ongoing service cases to ensure that customers receive timely updates.
Handle customer feedback and complaints professionally and work towards appropriate resolutions.
Liaise with technicians, installers and internal departments to resolve customer issues.
Maintain accurate customer and service records in the company's systems.
Identify recurring customer or service issues and highlight them to management for improvement.
Assist with general administrative duties relating to customer service and after-sales operations.
Perform other reasonable duties as assigned from time to time.
Requirements
Minimum NITEC / Higher NITEC / Diploma or equivalent qualification.
At least 1 year of customer service, administrative or service coordination experience preferred.
Fresh graduates with a positive attitude and willingness to learn may also be considered.
Good written and verbal communication skills.
Patient, responsible and customer-service oriented.
Able to communicate clearly and professionally when handling difficult customer situations.
Organised and meticulous with good attention to detail.
Able to manage multiple customer cases and priorities at the same time.
Comfortable using Microsoft Office and general computer systems.
Able to work independently while being a good team player.
Experience in after-sales service, home appliances, service coordination or technical customer support would be an advantage.