Customer Service

•Handling customer inquiries via email and phone.
•Responding to customer requests and providing tim
ely follow-up.
•Processing and following up on customer orders.
•Coordinating order status, delivery schedules, an
d shipment information.
•Following up with internal departments such as Sa
les, Logistics, Warehouse, and Finance.
•Handling customer complaints, requests, and after
-sales issues.
•Following up on pending orders, shipments, quotat
ions, invoices, and other customer-related matter
s.
•Maintaining accurate customer and order records.
•Preparing reports and maintaining relevant documentation.
•Supporting the sales team with customer-related tasks.
•Monitoring outstanding issues and ensuring timely resolution.
•Taking care of other customer service and administrative duties as assigned.