Customer Service Lead with French or German
What you'll do:
- Guarantee compliance with SLAs, OLAs and KPIs.
- Coordinate operational activities across all delivery locations.
- Coordinate task allocation, prioritisation and workload distribution.
- Prepare and present operational dashboards and performance reports.
- Lead service review meetings with internal stakeholders.
- Ensure data quality and compliance with internal standards.
- Act as liaison between offshore operations and internal HR teams.
What'd you need:
- Solid understanding of HR service delivery models (ITIL or Similar Methodologies).
- Experience with ticketing and workflow tools (NEOCASE, ServiceNow or Jira).
- Proficiency in SAP HR, Oracle or similar HRIS platforms.
- Strong analytical and reporting skills (one of Excel, Power BI, SAP BW/BI, Analysis for Office,SAP queries).
- Fluency in English and German/French, both spoken and written (mandatory).