Customer Service Liaison

Job Description

We are seeking a Customer Service Liaison who is passionate about providing outstanding client support and ensuring smooth communication between our company, tenants, and property owners. The ideal candidate is a strong communicator, highly organized, and committed to maintaining our company’s reputation for excellence and reliability.

Responsibilities

• Serve as the primary point of contact for client inquiries, requests, and service needs.

• Coordinate communication between departments to ensure timely and accurate responses.

• Maintain client records and documentation with attention to confidentiality and accuracy.

• Handle concerns with professionalism, ensuring swift and effective resolutions.

• Assist in scheduling property inspections, follow-ups, and client updates.

• Support process improvements that enhance client satisfaction and operational efficiency.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.

• Minimum of 2 years of experience in customer service, hospitality, or administrative roles.

• Strong communication and interpersonal skills.

• Excellent time management and organizational abilities.

• Proficiency in Microsoft Office Suite and CRM systems.

• Detail-oriented, dependable, and adaptable in a dynamic work environment.

Benefits

• Competitive annual salary ($54,000 – $57,000).

• Opportunities for professional growth and advancement.

• Supportive, collaborative team culture.

• Comprehensive training and development programs.

• Full-time position with stable working hours.