Customer Service & Logistics Associate

POSITION SUMMARY

Customer Service & Logistics Associates are responsible for interacting with customers and internal departments to provide and process information in response to inquiries, concerns and requests about products and services and supporting the outside sales team.

DUTIES & RESPONSIBILITIES

The primary duty of all THD America employees is assuring Customer Satisfaction. Specific responsibilities of the position include: Interacting with customers via telephone, email and other media, receiving and processing customer orders, including order entry, picking, packing, shipping and invoicing, maintain and update sales and customer records, manage daily/monthly sales reports, and communicate feedback from customers and support the sales force.

Perform other logistic and purchasing functions such as replenishment, receipts and inventory management, manage Returned Goods Authorizations, including processing credits, stay up to date with new products and features, and maintain proper records to comply with FDA regulations.

Additional responsibilities will include providing support services for tradeshow and other event coordination, including: managing travel plans, obtaining and sending needed material, coordinating shipment and delivery of trade show materials, along with other duties as assigned.