Customer Service & Logistics Specialist I
Luck Stone's, SC Fairfield site is seeking a Customer Service and Logistics Specialist I! Customer Service and Logistic Specialists ensure customer satisfaction by accurately fulfilling order requests, efficiently utilizing resources and communicating with team members, sales and operations. They effectively minimize costs, resolve issues, manage time, material and hauling resources. They add value to the customer experience by responding to demands using all available resources and providing options for customer success. Customer Service and Logistic Specialists model behaviors that are in alignment with Luck Stone’s Mission, Vision and Values.
ESSENTIAL FUNCTIONS
40% of job:
- Direct, control and participate in order fulfillment (order taking, dispatch, scale operations, and ticket handling) from the call bank or local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer.
- Execute accurate mapping and directions, adapt to city or rural geography, and apply common weight restrictions.
30% of job:
- Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationships with customers.
- Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations.
15% of job:
- Meet department performance standards and benchmark service levels.
15% of job:
- Responsible for cash box management, credit card transactions and processing customer deposits while proactively reducing errors.
- Perform account adjustments and ticket corrections as necessary. Identify ways to avoid those mistakes in future orders.
MINIMUM REQUIREMENTS
Education: High School Diploma or GED
Certifications: Weighmaster Certification preferred
Work Experience: 1-3+ Years of Customer Service Experience
Behavioral Competencies:
- Aligned Company Values
Technical Competencies: (General)
- Ability to read maps and provide directions to haulers
- Ability to reconcile cash amounts and/or inventory levels
- Computer Skills (Excel, Word, Outlook)
Dispatcher:
- Manage Fleet Capacity
- Truck Match-Making
- OTIS
- Communicate with sales, operations, COMD, haulers, and drivers
Order manager:
- OTIS
- Sales
- Internal Communication (Sales, COMD., Ops., and AR)
- Order Taking
Point of Sale:
- Customer Set-up
- On-Site Sale
- Truck Management
- Ticketing Process
- Internal Communication (Sales, COMD, and CORP)
- Administrative Tasks
ENVIRONMENT OR PHYSICAL WORKING CONDITIONS:
Ability to work with occasional exposure to dirty and dusty conditions and extremes of weather
Benefits start day 1 of employment and include:
- Medical, dental, vision, life insurance, long term disability
- Paid time off: personal, vacation, holidays, 5 well being days yearly
- Matching 401K and retirement pension
Pay starts at $21.77.
Important announcements:
Luck Companies is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
- Luck Stone is proud to be a drug-free workplace and pre-employment testing is mandatory for anyone who receives an offer for employment. EEO
- Luck Stone also conducts a background check and is compliant with E-Verify.