Customer Service & Logistics Specialist

What are we looking for?

Education: Bachelor’s degree in Logistics, Supply Chain, or related field.

Experience Ideally around 2-3 years’ experience in logistics, planning or procurement. We are looking for someone who pays attention to detail and has a passion for data accuracy, as well as a talent for resourcefulness and problem solving.

Responsibilities:
-Reconciliation of stocks and stock health on a periodic basis, with necessary escalation on accuracy breaches or near expiries.

-Reconciliation on weekly monitoring of good in transit, as well as the governance on on-time delivery of vessels and corresponding documents-Responsible for providing statement of account inputs to O2C teams for timely payment collection.

-Measurement of service as measured by customer KPIs, and action planning for score enhancement-Accountability over GOT tender liner selection, monitoring of performance, escalation of service breaches, and accountability over the approval of spot rate selection and spend

-Accountability over NQC targets by destination and mitigation action planning, as well as risk management within reporting-Responsible for attendance of ATG forums and representing the interests and inputs/outputs of the CCL department accordingly

-Accountable for safe-guarding liabilities when it comes to cost management and product quality escalations, as well as timely reporting of costs for effective accruing/actualization-Representing CCL in all S&OP forums including demand controls, forecast sessions, periodic reviews and DMR/SMR.