CUSTOMER SERVICE MANAGER

Responsibilities

• Supervising the daily operations of the customer service department
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Making weekly and monthly reports and surveys
• Staying current on the latest industry trends and techniques
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Qualifications:

• A bachelor’s degree in business administration or a related field
• Five years of experience in customer service
• Proficiency in Microsoft Office Suite
• SaaS experience preferred
• Highly organized and detail-oriented
• Demonstrated ability in project management