CUSTOMER SERVICE MANAGER

Job Description:

• Professionally handle customer calls with courtesy and ensure a high standard of service
• Manage appointment scheduling and medication registration via electronic systems
• Oversee and support the sales of packages and related products
• Lead by example in delivering warm customer service and building strong client relationships
• Supervise daily operations and ensure team compliance with SOPs
• Provide guidance and on-the-job training to team members
• Coordinate work schedules, including weekends and rotating shifts (2 days off per week)

• 礼貌接听顾客电话，提供专业且高标准的服务
• 通过电子系统管理预约看诊及登记配药流程
• 主导配套及相关产品的销售
• 以身作则，热情接待顾客，建立并维护良好的客户关系
• 监督日常运营，确保团队遵守标准作业流程
• 提供团队成员指导与在职培训
• 协调排班，包括周末及轮班安排（每周休息2天）

What We Offer:

1. Base salary + attractive commission + performance bonus
2. Provided work uniform
3. Basic skills training provided
4. Supportive and high-quality work environment

1. 底薪+ 丰厚佣金 + 绩效奖金
2. 提供工作制服
3. 基础技能培训
4. 优质的工作环境

Requirements:

• Strong leadership and service-oriented mindset
• Excellent communication and interpersonal skills
• Ability to handle unexpected situations proactively and effectively
• Skilled in multitasking and managing a fast-paced environment
• Experience in retail or healthcare customer service preferred; internal training provided for suitable candidates

• 具备领导能力与服务意识
• 优秀的沟通与人际交往能力
• 能主动并有效应对突发状况
• 善于多任务处理，能适应快节奏工作环境
• 具有零售或医疗行业客服经验者优先；合适人选可提供内部培训

Preferred Skills:

• Customer Service
• Telephone Support
• Communication Skill
• Team Management
• Front Desk Operations

• 客户服务
• 电话支持
• 沟通技巧
• 团队管理
• 前台服务

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.