Customer Service Manager

On-Site Customer Service Manager

Lead the Team. Elevate the Customer Experience. Make an Impact.

Americas Mailbox is seeking an experienced, hands-on, and customer-focused On-Site Customer Service Manager to lead our customer service operations in Box Elder, South Dakota. This is an exciting opportunity for a strong people leader who enjoys coaching employees, resolving customer concerns, improving service standards, and helping a busy customer-facing operation run smoothly and professionally.
The ideal candidate is approachable, dependable, highly organized, and comfortable working in a fast-paced environment where accuracy, communication, accountability, and follow-through are essential.

What You’ll Do
As our On-Site Customer Service Manager, you will lead the daily activities of the customer service team while helping ensure Americas Mailbox customers receive accurate, professional, and timely support.
Responsibilities include:
 • Lead, supervise, coach, and support the on-site customer service team.
 • Oversee daily front-desk, telephone, email, and customer-support operations.
 • Ensure customers receive accurate, professional, and timely assistance across Americas Mailbox services.
 • Handle escalated customer concerns, complaints, billing questions, and complex account issues.
 • Monitor follow-ups, unresolved cases, response times, and overall service quality.
 • Train new employees and provide ongoing coaching, feedback, and accountability.
 • Coordinate with the Mailroom, Vehicle Registration, Campground, Accounting, and management teams.
 • Improve customer service procedures, workflows, training materials, and team performance.

What We’re Looking For
We’re looking for someone who is:
  A confident and supportive team leader
  Professional, approachable, and dependable
  Passionate about delivering excellent customer service
  An excellent communicator with strong interpersonal skills
  Calm and solutions-focused when handling difficult situations
  Highly organized with exceptional attention to detail
  Comfortable managing multiple priorities and deadlines
  Able to coach employees and hold team members accountable
  Self-motivated with strong follow-through
  Able to work collaboratively across multiple departments
  Committed to creating a positive experience for both customers and employees

Qualifications
 • Previous experience in customer service management, customer support leadership, office management, hospitality management, or a related supervisory position required.
 • Experience supervising, training, coaching, and evaluating customer service employees.
 • Strong conflict-resolution, problem-solving, and service-recovery skills.
 • Excellent verbal and written communication skills.
 • Strong organizational, time-management, and decision-making abilities.
 • Comfortable working with customer accounts, internal systems, email, spreadsheets, and office software.
 • Ability to learn and clearly explain multiple services, procedures, policies, and pricing structures.
 • Experience handling escalated customer concerns professionally and tactfully.
 • Ability to work independently while collaborating effectively with leadership and other departments.
 • Must be authorized to work in the United States. This position does not offer visa sponsorship.

Schedule
Full-Time
Monday–Friday
9:00 AM–5:00 PM
This is a full-time, on-site position at our Americas Mailbox location in Box Elder, South Dakota.

Compensation
$50,000–$57,000 per year, depending on experience and qualifications.

Benefits & Perks
At Americas Mailbox, we believe our employees are our greatest asset. We are proud to offer a competitive benefits package designed to support your career, well-being, and future.

What You’ll Enjoy:
  401(k) Retirement Plan
  Company-Paid Life Insurance
  Dental Insurance
  Vision Insurance
  Employee Incentive and Recognition Programs
  Company Events, BBQs, and Team Celebrations
  Career Growth and Advancement Opportunities
  Supportive, Family-Oriented Team Environment
  Employee Appreciation Programs
  And Much More!

Why Join Americas Mailbox?
At Americas Mailbox, customer service is at the center of everything we do. Our customers depend on our team for accurate information, reliable support, and professional assistance across a wide range of services. As our On-Site Customer Service Manager, you will have the opportunity to lead a dedicated team, improve the customer experience, strengthen internal operations, and make a meaningful impact on the continued success of the company.
You will work closely with employees, department leaders, and management to build a customer service operation based on teamwork, accountability, accuracy, professionalism, and genuine care. If you are ready to lead a team, solve problems, support customers, and grow your career with a company that values dependable service, we would love to hear from you.

PRE-EMPLOYMENT REQUIREMENT
Employment is contingent upon successful completion of a pre-employment drug test and any applicable background-screening requirements.

Apply Today and Join the Americas Mailbox Team!
Lead the team. Support our customers. Build an exceptional service experience.