Customer Service Manager

An exciting opportunity exists at Barnes Aerospace for a Customer Service Manager (CSM) within the Global Commercial and Customer Service Team. The C&CS Team is responsible for supporting the sales function in various process steps. The Customer Service Manager role is accountable for building and maintaining customer relationship as the primary customer service point of contact through ensuring consistent, high-quality communication with customers and execution of commercial commitments at the site level. Working as part of the Site General Manager leadership team, the CSMs are responsible for proactive updates, issue resolution, and day-to-day contract support. This role will be overseeing both our Warren and Lansing Sites.