Customer Service Manager (FMCG, 5.5 days)

The Opportunity:

Adecco is partnering with an established organization within the FMCG sector and we are looking for a Customer Service Manager to lead its customer service operations in Singapore. This is a hands-on leadership role responsible for overseeing end-to-end order management, strengthening service standards, improving operational processes, and ensuring effective manpower coverage within the team.

• Full-time, permanent opportunity
• Work location: West region (company transport provided)
• Work Days: Mon-Sat (5.5 days work week, Sat WFH)

The Job:

• Manage the Customer Service function and ensure smooth daily operations across the team.
• Oversee customer orders from processing through delivery, including follow-up on any service or fulfilment issues.
• Handle escalated cases and work with relevant teams to resolve customer concerns promptly.
• Plan team resources and work schedules to maintain adequate operational coverage.
• Identify gaps in current processes and introduce improvements to enhance efficiency and service quality.
• Develop the team through coaching, performance management, and ongoing capability building.
• Collaborate with internal and external stakeholders to support effective order fulfilment.
• Monitor key service metrics and use operational trends to support improvement initiatives and business decisions.

The Talent:

• 8+ years of customer service / order management experience, with prior people management expertise.
• Background in FMCG, food distribution, retail, wholesale or similar high-volume environments is highly advantageous.
• Strong leadership, stakeholder management and problem-solving skills.
• Experience with ERP systems such as SAP and Microsoft Excel.
• Ability to function well in a fast-paced, high-volume operational environment.
• Demonstrated experience leading teams through change, including improving processes, raising performance standards, and driving adoption of new ways of working.

Next Steps:

• Prepare your updated resume and apply via this application or send your resume in MS Word format to vanessa.lew@adecco.com. We look forward to connecting with you.
• Only shortlisted candidates will be notified.

Vanessa Lew
Direct Line: 6697 7933
EA License No: 91C2918
Personnel Registration Number: R25159290