CUSTOMER SERVICE MANAGER (GUANG DONG)

Customer Service Manager

We are looking for an experienced and service-oriented Customer Service Manager to lead our customer service operations and ensure a high standard of customer satisfaction.

Key Responsibilities

* Manage and supervise the daily activities of the customer service team.

* Handle customer enquiries, feedback, complaints, and service-related issues professionally.

* Resolve escalated customer cases and ensure timely follow-up.

* Develop and implement customer service procedures and service standards.

* Monitor team performance and ensure service quality targets are achieved.

* Train, coach, and guide customer service staff to improve their performance.

* Coordinate with sales, operations, logistics, and other departments to resolve customer issues.

* Maintain accurate records of customer interactions, complaints, and resolutions.

* Prepare customer service reports and provide updates to management.

* Identify recurring customer issues and recommend improvements to products, services, or operational processes.

* Build and maintain strong relationships with key customers.

* Manage staff scheduling and manpower allocation within the department.

* Ensure company policies and procedures are followed by the customer service team.

Requirements

* Diploma/Degree in Business Administration, Customer Service, Management, or a related field.

* Relevant experience in customer service, preferably with supervisory or managerial experience.

* Strong communication and interpersonal skills.

* Good leadership and team management abilities.

* Strong problem-solving and complaint-handling skills.

* Able to work independently and under pressure.

* Customer-focused with a professional and positive attitude.

* Proficient in Microsoft Office and customer management systems.

* Good command of English; additional languages will be an advantage.

Position

Job Title: Customer Service Manager

Employment Type: Full-Time

Working Location: Singapore