Customer Service Manager
CUSTOMER SERVICE MANAGER: Lexitas provides legal and corporate support services for clients who value proactive communicators and trusted relationship-builders.
LOCATION: This is a full-time, on-site position based at our Bryan office located at 301 North Main Street, Bryan, TX
PAY RATE: $55k/yr
Join a High-Growth Legal & Corporate Services Leader
ABOUT THE ROLE:
Lexitas is seeking a relationship-focused Customer Service Manager to serve as a strategic partner between our customers and internal teams. In this highly visible role, you will work closely with operations, accounting, and support teams to ensure exceptional client experiences, proactively strengthen customer relationships, and drive long-term customer satisfaction and retention.
The ideal candidate is a proactive communicator, problem solver, and trusted advisor who can effectively advocate for customer needs while collaborating internally to deliver outstanding service. If you thrive in a fast-paced environment, enjoy building strong relationships, and are passionate about customer success, we'd love to hear from you.
Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, and corporate filings. Our mission is to deliver unmatched service with integrity, professionalism, and responsiveness.
KEY RESPONSIBILITIES:
Build and maintain strong customer relationships through regular communication and strategic account engagement.
Monitor overall customer health utilizing scheduled check-ins, feedback sessions, and Net Promoter Score (NPS) data.
Resolve customer concerns and service issues promptly while ensuring a positive customer experience.
Collaborate with operational leadership to provide customer insights that help guide staffing and resource planning.
Serve as the voice of the customer by representing client needs and perspectives in business decisions.
Act as a liaison between customers and internal departments, including operations, accounting, and support teams.
Identify opportunities to strengthen customer relationships and improve service delivery.
Foster long-term customer satisfaction, retention, and loyalty through proactive account management.
Participate in ongoing leadership development initiatives, professional training, and company-sponsored programs.
Support additional projects and initiatives that contribute to customer success and organizational growth.
WHAT WE’RE LOOKING FOR:
A commitment to exemplifying Lexitas' Core Values of Service Excellence, Positivity, Integrity, Innovation, Respect, Teamwork, Diversity, and Entrepreneurial Thinking.
Strong relationship-building skills with the ability to earn trust and establish credibility with customers and colleagues.
Excellent verbal and written communication skills with the ability to communicate effectively across all levels of an organization.
Strong organizational and time management abilities with exceptional attention to detail.
A proactive and results-driven approach to problem-solving and customer advocacy.
Demonstrated persistence and accountability in driving issues to resolution.
Ability to influence and collaborate effectively with cross-functional teams.
Leadership mindset with a passion for coaching, mentoring, and developing others.
Strong business acumen and the ability to align customer needs with organizational objectives.
Experience managing multiple priorities while maintaining a high level of customer service.
A positive, adaptable attitude and commitment to continuous improvement.
QUALIFICATIONS:
Minimum of 5 years of applicable industry experience.
Minimum of 5 years of customer service, account management, customer success, or client relationship experience.
Bachelor's degree preferred.
Proven track record of building and maintaining successful customer relationships.
Experience working collaboratively with operational and cross-functional business teams.
Strong conflict resolution and customer issue management experience preferred.
SUPERVISORY RESPONSIBILITIES
None
LANGUAGE SKILLS
Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
TRAVEL REQUIREMENTS
This position may require brief periodic travel.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.
AAP/EEO STATEMENT
Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation or any other legally protected status.
EOE Employer/Vet/Disabled
If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance. All other applications must be submitted online.