Customer Service Manager

About the role

Caser Residencial wants to incorporate a Customer Service Manager into its Caser Cuidados team in Madrid.

What you'll do

-Acquisition of external clients and commercial service to families.

-Carrying out the commercial service of the center with visits to hospitals or social services.

-Strengthening relationships with the sector's reference agents.

-Carrying out commercial agreements with companies and associations.

-Service and advice to the potential client regarding the resource most suitable to their needs, and management of social demands.

-Coordinating the admission, welcome, and adaptation of new residents.

-Supervision and management of the team in their charge.

-Retention of the internal client.

-Marketing of the center.

What you'll get

What do we offer you?

Employment contract for substitution.

Full-time.

Schedule from 9:00 to 17:00h.

Competitive salary.

A close-knit team committed to a good working environment, where your work truly makes a difference.

Collaborating in social projects to promote CSR.

Benefits

Growth and stability opportunities, with continuous training so you can keep developing.

Discounts on insurance.

Orientation, advisory, and support service regarding dependency and disability for employees and families, offered by the Caser Foundation.

Requirements

Associate Degree or Bachelor's Degree in Social Work, Psychology, or any other social profile.

Commercial experience in the socio-sanitary sector.

Experience in customer service.

At least one year of experience in a residence is valued.

Have availability to work one weekend per month.

Social skills, proactivity, and initiative.

Valuable:

Intermediate level of English.

Immediate availability.