Customer Service Manager (Sales-Focused)

About the Role:

Manage the customer service aspects/team which help drive sales growth for our catering business — converting enquiries into bookings, growing key accounts, and identifying upsell opportunities.

Responsibilities:

* Manage client accounts and convert enquiries into confirmed orders

* Lead the customer service team to hit service target

* Handle escalations and resolve client issues

* Identify upsell/cross-sell opportunities

* Track KPIs and report to management

* Coordinate with Operations, Kitchen, and Finance for order fulfilment

Requirements:

* Experience in customer service, account management, or sales (F&B/catering/hospitality/events preferred)

* Strong communication and negotiation skills

* Team management experience preferred

* CRM/order system proficiency