Customer Service Manager

JOB SUMMARY:

The Customer Service Manager is responsible for leading the commercial order execution process from order entry through shipment and invoicing for both the Lithography and Can Manufacturing divisions.

This role functions as an internal account manager and product manager, ensuring technical accuracy of orders, alignment with production capabilities, and proactive communication with customers. The position requires strong working knowledge of steel products, lithography processes, and sheet layouts to validate specifications prior to production release.

The Manager serves as the primary liaison between Sales, Production Planning, Operations, Quality, and Finance to ensure accurate order processing, service excellence, and customer satisfaction.