Customer Service

About the role

Experience the thrill of working at McDonald's.

If you enjoy customer service, we have job opportunities for you, even if this is your first professional experience.

• Ensures that the customer experience in the restaurant
  is exceptional, providing personalized service to the customer, paying attention to
  special needs (helping elderly people with trays or
  mothers with children, providing high chairs, etc....).
• Keeps the environment entertaining and fun for children in particular, through games and distribution of promotional items.
• Always watches over the restaurant's good image towards
  customers, always ensuring the greatest comfort and well-being of the customer,
  greeting them, getting to know them, and ensuring that the
  established standards of Quality, Service, and Cleanliness are met.
• Places all promotional material for
  each campaign according to instructions, ensuring it remains in good condition for the duration
  of the campaigns.
• During peak hours, directs customers to the cash registers /
  kiosks, and organizes them, ensuring fast service.
• Assists with order delivery both for table service and
  even McAuto (Drive-Thru).
• Ensures the cleanliness, order, and decoration of the children's play area
  as well as the external appearance of the restaurant.
• Keeps the display case clean and decorates it with enthusiasm
  for each new Happy Meal or birthday party program.
• Is responsible for maintaining an entertaining and fun environment
  for children in particular, through games and distribution of
  promotional items.
• Is involved from the very beginning in receiving complaints and
  claims, respecting the guidelines and trying to lead the
  situation towards a positive solution for the customer and the restaurant.

Do you see yourself here?

What are we looking for?

• Our passion is our customers, and your smile is key to connecting with them.
• Satisfaction from a job well done.
• Teamwork. Good work environment and camaraderie in our restaurants.

These are the advantages of working with us

• Part-time permanent contract
• Flexible schedule according to your availability to balance it with your personal life
• Company-provided training
• Opportunities for advancement and development. 100% of promotions are internal.
• Dynamic environment in which you will participate in the different areas of the restaurant

Requirements and qualifications

• Must be over 18 years old.
• If you are a foreigner, you must have a work permit.
• Ability to work as part of a team.
• Excellent communication skills and attention to detail.
• Availability to work rotating shifts, including weekends and holidays.
• Positive attitude and willingness to learn.

IMPORTANT!

• Preferably have a car.
• If you don't have a car, you must live in Móstoles.