Customer Service (Office Hours)

We are representing our client, a reputable market research and data collection organisation, in search of suitable candidates to join their team as a Customer Service Officer (Data Collection).

This role is based in a call centre environment and involves conducting outbound calls to businesses, coordinating data collection activities, and providing administrative support.

Job Details

• Location: Central
• Salary: Up to $3,300 per month

Job Responsibilities

• Conduct outbound calls to businesses to perform interviews and collect required information.
• Assist respondents in completing questionnaires and provide guidance when necessary.
• Follow up with businesses to ensure the timely completion of questionnaires.
• Maintain accurate call records, survey data, and case updates using Microsoft Excel and internal systems.
• Ensure all collected information is accurate and submitted within the stipulated timelines.
• Prepare daily operational reports and maintain proper documentation.
• Identify and resolve data discrepancies where necessary.
• Provide administrative and operational support to the team.
• Maintain confidentiality and adhere to established procedures, policies, and guidelines.

Job Requirements

• Minimum GCE A-Level, Diploma, or equivalent qualification.
• Prior experience in call centre operations, customer service, telesales, market research, survey administration, or administrative support will be advantageous.
• Proficient in Microsoft Excel and comfortable working with computer systems and databases.
• Good communication and interpersonal skills.
• Meticulous, organised, and detail-oriented.
• Able to work independently as well as collaboratively within a team.
• Responsible, dependable, and able to manage assigned tasks within stipulated deadlines.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at ••••@persolapac.com.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R25159218 (Teoh Ying Ying)