Customer Service Officer (1-Year Contract)

Frontline Customer Service Officer (1-Year Contract)

Salary: $2,300 – $2,400
Working Hours: 10:00 AM – 7:00 PM, Monday to Friday
Location: Sin Ming Lane
Contract: 1-year renewable
Annual Leave: 14 days

Job Description

We are looking for a Frontline Customer Service Officer to join a fast-growing ride-hailing platform. This role is customer-facing and requires professionalism, punctuality, and strong communication skills to support both passengers and drivers.

Key Responsibilities

• Provide professional and personalised customer support via hotline, email, and in-person interactions

• Handle enquiries, feedback, and complaints from passengers and drivers

• Communicate clearly and confidently to resolve issues effectively

• Identify root causes of recurring issues and escalate where necessary

• Work closely with internal teams to improve customer experience

• Represent the company positively in every interaction

Requirements

• Comfortable working in a fast-paced environment

• Strong communication and interpersonal skills

• Calm, patient, and able to handle challenging customer situations

• Proactive, responsible, and willing to go the extra mile

• Able to work independently and as part of a team

• Basic computer skills (Microsoft Word, Excel, PowerPoint)

• Punctuality and reliability are essential

Additional Information

• Open to candidates who can start immediately or within 1 month

• Suitable for candidates comfortable with contract roles

• Training will be provided
  
  Interested candidates please call/ WhatsApp me at 87152978 or send your resume to victor.gan@swiftsearchglobal.com

  Victor Gan (R1550441)
  Swift Search Global Pte Ltd (EA 18C9495)