Customer Service Officer
About African Market Acquisition
African Market Acquisition is a premier online platform for trading premium assets across Africa. Backed by a team of experts in business brokerage, asset management, and digital platform development, we are dedicated to streamlining the buying and selling of high-value businesses, properties, and investment opportunities. Our deep understanding of the African business landscape positions us as a trusted partner for investors and asset owners across the continent.
Position Summary
We are seeking a courteous, professional, and resourceful Customer Service Officer to serve as a key point of contact for clients interacting with our platform. This role requires someone who is proactive, solutions-oriented, and passionate about providing outstanding support to users navigating asset transactions in a digital environment.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
Guide users through platform features, registration, and listing or acquisition processes.
Handle customer complaints or issues, ensuring swift resolution and customer satisfaction.
Maintain accurate records of interactions, transactions, and feedback using the CRM system.
Coordinate with internal teams (tech, sales, brokerage) to ensure smooth service delivery.
Follow up on customer interactions to ensure problems have been resolved effectively.
Support Client onboarding and educate users on how to maximize their experience on the platform.
Escalate complex or unresolved issues to the appropriate department while maintaining ownership of communication.
Assist in creating customer service policies, FAQs, and self-service content.
Qualifications and Experience
OND/HND/Bachelor’s degree in Business Administration, Communications, or a related field.
1–3 years of experience in customer service, preferably in tech, e-commerce, financial services, or digital platforms.
Strong written and verbal communication skills.
Proficiency in Microsoft Office and familiarity with CRM tools (e.g., HubSpot, Zoho, Salesforce).
Customer-first mindset with the ability to stay calm under pressure.
Problem-solving skills and the ability to adapt to changing processes and customer needs.
A basic understanding of asset trading, brokerage services, or investment platforms is an added advantage.
What We Offer
A front-line role in one of Africa’s fastest-growing digital asset platforms.
A collaborative and supportive work environment.
Training and career development opportunities.
Competitive salary with performance-based incentives.
Exposure to a high-value network of businesses, investors, and professionals.