Customer Service Officer (Afternoon Shift)
We are looking for Customer Service Officers for our client.
The details of the role is as follows:
A bank customer service representative shift role handles remote account inquiries, processes transactions, and cross-sells financial products across rotating schedules including AM/PM blocks and weekends. Standard requirements include a diploma or secondary education, strong communication skills, and flexibility for staggered shifts.
Key Responsibilities
- Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
- Process secure customer requests, fund transfers, and data updates accurately.
- Promote banking products, digital self-service tools, and credit services.
- Meet performance targets for call resolution, service quality, and adherence.
Shift and Work Schedule
- AM Shifts: Typical blocks such as 7:00 AM to 4:00 PM, 8:00 AM to 5:00 PM, or 9:00 AM to 6:00 PM.
- PM Shifts: Typical blocks such as 2:00 PM to 11:00 PM or 4:00 PM to 1:00 AM.
- Rotation: Includes weekends and public holidays on a rotating pattern, typically with one weekday off and one weekend off.
- Compensation: Often includes monthly shift allowances.
Job Requirements
Minimum GCE O-Levels or Diploma qualifications.
Professional telephone etiquette and active listening capabilities.
Ability to work rotating or staggered shift patterns.
Prior banking or call center experience is an advantage, though entry-level applicants are often welcomed.
Important Note:
> Please share your resume in word format with dilip@helius-tech.com
> Important Note: If this requirement is not a match for you please refer to your friends.
> Interested professionals can reach out to me for Confidential Discussion @ +65- 9060-4050.
Best Regards,
Dilip Kumar Daga
Vice President - Strategic Accounts
Helius Technologies Pte Ltd
36, Robinson Road,#13-05, City House, Singapore 068877
DID: +(65) 6429-9407
Mobile: +(65) 9060-4050
Fax: +(65) 62222213
Email id: dilip@helius-tech.com
http://helius-tech.com
Registration No : R1108376
EA Licence No : 11C3373
https://www.linkedin.com/in/dilipdaga/