Customer Service Officer
Responsibilities:
- To act as the main customer service focal point for assigned regions.
- To receive RFQ’s from assigned regions and prepare quotations for APC Products as per the approved RFQ procedure.
- To ensure that the RFQ/Proposal log is maintained on the CS server.
- To receive purchase requests from internal customers and acknowledge customers for their orders with a committed delivery date after liaising with material and production planning.
- To ensure delivery plans and priorities of assigned BU’s are clearly transparent between BU OPS, CS and production planning.
- To communicate in a weekly/monthly basis to the internal customers the projected deliveries according to the MPS.
- Work closely with production planning, customers and other customer regions’ customer service representatives to set priorities and prepare a schedule that will deliver all customers’ needs.
- To conduct periodic reviews with BU’s management at predefined intervals in which delivery plans will be reconciled against outstanding orders and any challenges addressed.
- To ensure that all dates associated with the orders of assigned BU’s are accurate and updated timely in ORACLE and also according to the MPS.
- Prepare and maintain an on-time delivery (OTD) report and meet or exceed OTD target provided by management.
- Assist operations when customers are not pleased with the resolutions offered and provide alternatives and reach an equitable resolution.
Required Skills and Qualifications:
- A bachelor’s degree in business administration or equivalent is required.
- Minimum 4 years of experience in a Customer Service, preferably role in an ESP (Electrical Submersible Pump) manufacturing and service environment.
- Previous Supply Chain experience is required.
- Previous Oil and Gas downstream processes’ experience is preferred.
- Previous technical Oil and Gas industry knowledge is preferred.