Customer Service Officer

Industry: Trading

Job Summary

The Customer Service Officer is responsible for handling customer inquiries, processing orders, following up on deliveries, and coordinating with internal departments to ensure customer satisfaction. The role also supports customer relationship management, maintains accurate records, and assists with daily customer service operations.

Main Responsibilities:

• Handle customer inquiries, requests, and complaints through phone calls, emails, and other communication channels.
• Receive, process, and follow up on customer orders to ensure accuracy and timely delivery.
• Coordinate with Sales, Warehouse, Logistics, and Accounting teams to resolve customer issues.
• Provide accurate information about products, prices, promotions, and order status.
• Maintain positive relationships with customers to support customer satisfaction and loyalty.
• Follow up on delayed orders, product returns, exchanges, and other customer concerns.
• Maintain accurate customer information, order records, and service documentation.
• Collect customer feedback and report recurring issues to the direct supervisor.
• Support sales activities by identifying customer needs and referring potential business opportunities to the Sales team.
• Prepare daily, weekly, or monthly customer service reports as required.
• Perform other related duties assigned by the direct supervisor.

Main Requirements:

• Bachelor's degree in Business Administration, Management, Marketing, or a related field; fresh graduates are welcome to apply.
• At least one year of experience in customer service, sales support, or a related field is an advantage.
• Good communication and interpersonal skills.
• Good Khmer communication skills and basic to good English proficiency.
• Basic computer skills, including Microsoft Word, Excel, and email.
• Good customer service and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to handle customer complaints professionally and patiently.
• Responsible, proactive, friendly, and willing to learn.
• Ability to work under pressure and coordinate effectively with different departments.