Customer Service Officer – Automotive Aftersales #HMS
🚗 Customer Service Officer – Automotive Aftersales
📍 Location: Alexandra Road
💰 Salary: Up to $2,800 + OT Pay
📅 Monday to Friday: 7.45am – 5.15pm
⏰ OT may extend to 6.00pm
📅 Alternate Saturday: 8.00am – 11.00am
⏰ OT may extend to 12.00pm
Looking for a customer-facing role with an established automotive organisation?
Join the Aftersales team and be the first point of contact for customers, supporting service appointments and ensuring a smooth customer experience from arrival to vehicle handover.
What You’ll Be Doing
Welcome customers and assist with their service enquiries
Handle inbound and outbound customer calls
Record customer interactions and update information accurately in the CRM system
Update customer, vehicle registration and ownership details
Verify warranty and service support information
Arrange service appointments across multiple service centres
Assist customers with mobility and car care services
Screen technical enquiries and direct customers to the appropriate Service Advisor
Coordinate vehicle and workshop scheduling to support efficient operations
Provide customers with general service information and follow-up expectations
Support product campaigns and service promotions
Arrange airport vehicle pickup/delivery when required
Monitor customer waiting times and ensure a positive service experience
Prepare daily, weekly and monthly reports
Assist with vehicle handover and provide customers with basic explanations of completed work
What We’re Looking For
Minimum GCE ‘O’ Level or equivalent
Customer service or call centre experience will be advantageous
Comfortable handling customers both face-to-face and over the phone
📩 Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan
Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820