Customer Service Officer (Automotive)
Summary
- Budget $2600-$2800
- Work Location in Alexandra or Ubi
As a Customer Service Officer, you’ll deliver outstanding service by managing customer interactions both in-person and over the phone.
Serve as the first point of contact by warmly greeting customers.
Handle all inbound and outbound calls, log details accurately in the CRM, and apply correct wrap-up codes.
Collect and update customer details, vehicle registration, and ownership records.
Verify warranty and support agreements per local guidelines.
Book appointments across three service centres and offer mobility services.
Screen technical calls and route them to the appropriate service advisor and payment method.
Optimize workshop capacity by efficiently assigning vehicles and tasks.
Provide general advice and set clear expectations for service follow-up.
Assist in executing product campaigns and service promotions.
Arrange airport pickup/delivery and schedule car care services.
Monitor customer waiting times and non-verbal cues to maintain service standards.
Generate daily, weekly, and monthly reports as needed.
Hand over vehicle to customers with basic work explanation.
Requirements
Minimum GCE ‘O’ Level or equivalent qualification
At least 2 years of experience in customer service or call centre support
Strong communication and customer service skills
Able to thrive in a fast-paced environment and work well under pressure
We regret to inform you that only shortlisted applicants will be notified
EA Personnel: Linda Lim| EA Personnel No: R1221302 | EA License No:02C4944 | HP 8092 7381