Customer Service Officer
Responsibilities:
- Champion the one-stop personal banking services at branches
- Deliver quality customer services through counter transactions
- Identify existing and prospective customers’ needs of financial services, including both products and services
- Grasp opportunities to cross-sell appropriately
- Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team
- Support back-end branch operations
Requirements:
- Diploma degree or above
- Possesses customer servicing experiences, candidates with previous bank counter servicing experiences a definite advantage
- Strong sense of result orientation
- Strong in delivering quality services to diverse customer types
- Outgoing, proactive and with strong eagerness to learn
- Strong communication skills and attention to details
- Proficiency in English and Cantonese as well as fluency in Putonghua