Customer Service Officer
🚨 HIRING
Baobab Microfinance Bank Nigeria
Job Title: Customer Service Officer
📍 Location: Ibadan, Oyo / Kofa Ruwa, Kano
💼 Employment Type: Full-time
🏢 Department: Operations
About the Role
Baobab Microfinance Bank Nigeria is seeking a Customer Service Officer to support smooth branch operations, deliver excellent client service, and contribute to branch profitability.
Key Responsibilities
- Attend to clients promptly and professionally.
- Advise clients on suitable financial products and services.
- Produce client ID cards.
- Process credit applications, account updates, and documentation on T24.
- Prepare and print loan and legal documents.
- Complete CSR forms and prepare daily operational reports.
- Ensure accounts are funded as directed by the Credit Committee.
- Manage the till and disburse loans accurately in line with procedures.
- Maintain proper records and archives of branch documents.
- Manage client photos, signatures, and guarantor databases.
- Conduct regular inventories of branch assets and stock.
- Report repair, replacement, and maintenance needs promptly.
- Perform other duties assigned by the supervisor or management.
Requirements
- B.Sc. degree with 1 year of relevant experience.
- Experience in data/computer input, preferably within banking or financial services.
- Experience managing a till box, logistics, or stock management.
- Strong knowledge of Microsoft Office, particularly Word and Excel.
- Good knowledge of stock management, mailing, and archiving.
- Fluent written and spoken English.
- Strong attention to detail and accuracy.
- Good self-management and time-management skills.
- Ability to work under pressure and as part of a team.
- Disciplined, dynamic, and proactive.
- Friendly, polite, and able to maintain confidentiality.
Application Deadline
14th August, 2026
https://docs.google.com/forms/d/e/1FAIpQLSe50UaYJfS1rDusxUcH6aCQL2HhAbSRXNz9_-zvij5rvLCVoA/viewform